399bid Privacy Policy
Your privacy matters to us. This Privacy Policy explains exactly what personal data 399bid collects, how it is used, who it is shared with, and how you can exercise your rights as a player based in Bangladesh.
1. Introduction and Scope
This Privacy Policy ("Policy") describes how 399bid ("we", "us", "our", "the Platform") collects, processes, stores, and protects personal data submitted by users ("you", "Member", "Player") in connection with your use of the website located at https://399bid.org and all associated services, including casino games, sports betting, payment processing, promotional activities, and customer support (collectively, "the Services").
By registering an account or otherwise using the Services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Services immediately.
This Policy applies to all players accessing 399bid from Bangladesh, including those connecting via mobile browsers, desktop browsers, or any future application interface. It covers data collected both automatically (through technical means) and voluntarily (through registration and account activity).
Children and Minors: 399bid does not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has submitted personal data, we will delete that data immediately and close the associated account. Parents or guardians who believe a minor has registered should contact us at [email protected] without delay.
2. Personal Data We Collect
We collect only the data necessary to operate the Services safely, comply with applicable obligations, and deliver a personalised experience to our Members.
Full name, date of birth, nationality, government ID number, and profile photo submitted during KYC verification.
Email address, mobile phone number, and residential address (city, district, and division within Bangladesh).
Mobile wallet account numbers (bKash, Nagad, Rocket, Upay), bank account details for withdrawals, deposit and withdrawal history.
Game history, bet records, session duration, wagering patterns, bonus usage, and account transaction logs.
IP address, device type, operating system, browser type and version, screen resolution, and network connection details.
Session cookies, preference cookies, and analytics cookies set during your browsing sessions on the 399bid website.
We do not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or biometric data, except where a government-issued identity document provided for KYC purposes incidentally contains such information.
3. How We Use Your Personal Data
- 3.1 Account Management: To create, maintain, and manage your 399bid account, including identity verification (KYC), password resets, and account security notifications.
- 3.2 Service Delivery: To process your deposits and withdrawals through bKash, Nagad, Rocket, Upay, and supported bank channels; to make casino games and sports-betting markets available to your account; and to credit bonuses and winnings correctly.
- 3.3 Legal and Compliance Obligations: To comply with anti-money laundering (AML) requirements, fraud detection obligations, and any applicable legal reporting duties. This includes monitoring transaction patterns and flagging unusual account behaviour for internal review.
- 3.4 Responsible Gaming: To monitor gameplay patterns that may indicate problem gambling behaviour, to enforce deposit limits and self-exclusion requests, and to provide appropriate intervention where required under our Responsible Gaming commitments.
- 3.5 Marketing and Promotions: With your consent, to send you information about 399bid bonuses, seasonal promotions (such as Eid offers, Pohela Boishakh specials, and BPL cricket season bonuses), and personalised game recommendations by email or SMS. You may withdraw marketing consent at any time from within your account settings.
- 3.6 Platform Improvement: To analyse aggregated, anonymised usage data in order to improve the performance, design, and game selection of the 399bid platform. Individual player data used for this purpose is anonymised before analysis.
- 3.7 Customer Support: To respond to enquiries, resolve disputes, and process feedback submitted through our live chat or email support channels.
4. Data Sharing and Third Parties
399bid does not sell, rent, or trade your personal data to any unaffiliated third party for their own marketing purposes. We share personal data only in the limited circumstances described below, and only to the minimum extent necessary for each purpose.
4.1 Game Providers
When you play games powered by third-party studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, limited technical data (such as your session token and bet amounts) is transmitted to those providers solely for the purpose of operating the game. These providers operate under their own data processing agreements and are bound by applicable data protection standards.
4.2 Payment Service Providers
To process deposits and withdrawals, we share the minimum necessary financial data with your chosen payment channel (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank). These providers are independent data controllers for their own platforms and are subject to their own privacy policies.
4.3 Legal and Regulatory Disclosure
We may disclose personal data to law enforcement, regulatory bodies, or other authorised authorities where we are legally obliged to do so, where disclosure is necessary to prevent fraud or money laundering, or where we are required to respond to a valid legal process.
4.4 Service Contractors
We engage a limited number of trusted technical contractors (such as cloud hosting providers, analytics platforms, and customer support tools) who process personal data on our behalf under strict contractual obligations. These contractors are not permitted to use your data for any purpose other than providing services to 399bid.
Cross-Border Transfers: As 399bid is an internationally operated platform, some data processing may occur outside Bangladesh. In all such cases, we apply appropriate safeguards โ including contractual data protection clauses โ to ensure your data receives a level of protection consistent with this Policy.
5. Cookies and Tracking Technologies
399bid uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how Members interact with the site. A cookie is a small text file stored on your device by your browser when you visit a website.
- 5.1 Strictly Necessary Cookies: These are essential for the platform to function. They manage your login session, maintain your account security state, and ensure game sessions remain continuous. These cookies cannot be disabled without preventing you from using the Services.
- 5.2 Preference Cookies: These remember your chosen language, display settings, and game preferences so that you do not have to re-enter them on each visit.
- 5.3 Analytics Cookies: With your consent, we use anonymised analytics cookies to understand which pages and games are most popular, how long sessions typically last, and where usability improvements are needed. The resulting data is aggregated and cannot be used to identify individual users.
- 5.4 Managing Cookies: You may adjust your cookie preferences at any time through your browser settings. Note that disabling non-essential cookies will not affect your ability to deposit, withdraw, or play โ only preference and analytics functionality will be impacted.
6. How We Protect Your Data
399bid applies multiple layers of technical and organisational security to keep your personal and financial data safe.
All data transmitted between your device and the 399bid servers is protected by Transport Layer Security (TLS/SSL) encryption. This prevents interception of your login credentials, financial details, and personal information while in transit across any network, including mobile data connections used by bKash and Nagad transactions.
Sensitive personal data stored in our databases โ including identity documents, payment account numbers, and passwords โ is encrypted at rest using industry-standard encryption algorithms. Passwords are hashed using a one-way cryptographic function and are never stored in plain text, meaning even internal staff cannot view your password.
Access to personal data within 399bid's internal systems is restricted on a strict need-to-know basis. All staff with access to personal data undergo regular data protection training. Access logs are maintained and reviewed periodically to detect any unauthorised data access attempts.
Our systems continuously monitor account activity for patterns that may indicate fraud, account takeover attempts, or money laundering. Suspicious activity triggers automatic account review flags and, where necessary, temporary account restrictions while an investigation is conducted. This protects both the integrity of your account and the wider platform.
399bid retains personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law. Account data is retained for a minimum of five years following account closure to comply with AML record-keeping obligations. After the applicable retention period, data is securely deleted or anonymised. You may request deletion of non-mandatory data at any time โ see Section 7 for details of your rights.
In the event of a personal data breach that poses a risk to your rights, 399bid will take immediate steps to contain the breach, assess its scope, and notify affected Members without undue delay. We will provide clear information about what data was affected, what steps we have taken, and what you can do to protect yourself.
7. Your Data Rights
As a Member of 399bid, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact us at [email protected].
- Right of Access: You may request a copy of all personal data 399bid holds about you. We will respond within 30 days of receiving a valid request. The first copy is provided free of charge; subsequent requests within a 12-month period may incur a reasonable administrative fee.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request a correction. Minor corrections (such as address updates) can be made directly within your account settings. Corrections to identity data require supporting documentation.
- Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (for consent-based processing), or where data has been unlawfully processed. Note that certain data must be retained for legal and AML compliance purposes and cannot be erased on request.
- Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You can withdraw your marketing consent by updating your communication preferences within your 399bid account settings, or by contacting our support team.
- Right to Data Portability: Where processing is based on your consent or on a contract, you may request a copy of your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
- Right to Restriction: In certain circumstances (for example, where you contest the accuracy of data or where processing is unlawful), you may request that we restrict processing of your data while the matter is resolved, rather than deleting it outright.
8. Policy Updates and Contact Information
399bid reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform capabilities. When we make material changes, the "Last updated" date at the top of this page will be revised. We encourage you to review this page periodically to stay informed of how your data is being protected.
Continued use of the Services following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. Where a change is particularly significant, we may also notify active Members by email or via an in-platform notification.
For any privacy-related enquiries, data subject rights requests, or concerns about how 399bid handles your personal data, please contact our support team directly. Our data protection point of contact can be reached at [email protected]. We aim to acknowledge all privacy enquiries within two business days and to resolve them within 30 calendar days.
Related Policies: This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming page, which together form the full framework of your rights and obligations as a 399bid Member.
Ready to Play Safely at 399bid?
Your data is protected. Your account is secure. Now explore everything the platform has to offer.
Sign In to Your 399bid Account
Deposit via bKash or Nagad, claim your welcome bonus up to เงณ20,000, and enjoy hundreds of certified games with SSL-encrypted security. For players aged 21 and above only.